Return Policy
Return Policy
- Original condition. Not worn, snagged, washed, stained, or damaged in any way. Must be free from marks, including but not limited to, deodorant and make-up.
- Original tags are attached and hygienic liners in place
- All prizes, including product giveaway winners, are not eligible for return or exchange.
- Final sale items are not eligible for returns or exchanges
- Return policy lasts 15 days after delivery of your purchase
Item can be denied return for the following reasons:
- Lingering odors (including but not limited to body odor, perfume, etc.)
- Visible wear or damage
- Animal/human hair
- Detached hang tags/wash and care tags
- Excessive wrinkling
- External forces (damage from animals, etc.)
- Return requested past the 15-day window
- The wrong address was entered at checkout
Reasonable returns will be accepted at our discretion. Items will undergo a detailed inspection once received. Due to hygiene reasons, if there is evidence that a piece has been worn, or it’s missing its tags, we cannot issue a refund as we will not be able to resell the item. To ensure that you can get a refund if the items do not meet your expectations, leave the hygiene tag in place when trying on pieces and/or wear underwear under bottoms.
Please visit our return center to submit your return request through our website. Simply enter your order number and email, select the item(s) you would like to return, and select your return reasons and add any other comments. We will notify you of the outcome within five business days (often much faster). All returned items must be returned in the same condition: Well-packaged, neatly folded, unworn, unwashed, in original packaging, with original tags and liners still attached, and garment bag.
If your return is rejected we can ship the item(s) back to you at your own expense, and no credit will be issued. If you would like the item(s) to be returned to you, we will contact you to arrange coverage of the return shipping costs.
Every item is checked for quality before shipping. In the unlikely event that your order arrives with faulty or damaged goods, please contact us at support@sharaiswim.com or visit our return center and we will make it right. We will request photographic evidence and other details regarding the faulty or damaged item. We reserve the right to determine a genuine fault or damage to an item. In cases where we can’t determine whether the damage has been caused by normal wear-and-tear, we may refuse the return. If the item was damaged or flawed we will not charge you for return postage. Please keep in mind that due to the embroidery on the bottoms, the crown logo may not be “perfect.” This imperfection will not be considered a valid reason for return.
Items will be shipped within five business days of receiving your order (most likely sooner). Tracking information will be sent to you via email. If your order is missing any items upon arrival, please contact us at support@sharaiswim.com so we can investigate further. This must be brought to our attention within 24 hours of receiving your package, otherwise, we will deem your order as successfully fulfilled.
If you have a tracking number and see that your order is not moving in transit, or your tracking number says your order is delivered but you haven’t received your package, file a claim with USPS. All claims are the customer’s responsibility. Once the order has been shipped we have no control over your package. We do not issue refunds when orders are lost in transit. We recommend waiting a few days before escalating your claim, sometimes packages take a little longer than estimated - especially during the holiday season!
Please check our refund policy to see the options we have available for accepted returns.
If you have any questions or concerns about our policy feel free to email support@sharaiswim.com, or message us below!