Refund policy

 

Refunds will be issued in the original form of payment. You will receive an email notification when your refund has been processed. Your credit card company may take up to 2 weeks to process the credit on your account. We do not offer free returns unless you are returning an item with manufacturing issues/defects. Return shipping costs will be deducted from your refund unless discussed otherwise. 

It is the customer’s responsibility to enter the correct shipping address at checkout. Please double check that there are no misspellings and the correct street number, street name, unit number, city, state, and zip code are entered. Items will not be replaced or refunded if sent to an incorrectly entered address. If you have entered the wrong address, email support@sharaiswim.com as soon as possible and we will try our best to assist you. 

Please visit our return center to submit your return request through our website. Simply enter your order number and email, select the item(s) you would like to return, and select your return reasons and add any other comments. We will notify you of the outcome within five business days (often much faster). All returned items must be returned in the same condition: Well-packaged, neatly folded, unworn, unwashed, in original packaging, with original tags and liners still attached, and garment bag.

If your return is rejected we can ship the item(s) back to you at your own expense, and no credit will be issued. If you would like the item(s) to be returned to you, we will contact you to arrange coverage of the return shipping costs. 

Items will be shipped within five business days of receiving your order (most likely sooner). Tracking information will be sent to you via email. If your order is missing any items upon arrival, please contact us at support@sharaiswim.com so we can investigate further. This must be brought to our attention within 24 hours of receiving your package, otherwise, we will deem your order as successfully fulfilled. 

If you have a tracking number and see that your order is not moving in transit, or your tracking number says your order is delivered but you haven’t received your package, file a claim with USPS. All claims are the customer’s responsibility. Once the order has been shipped we have no control over your package. We do not issue refunds when orders are lost in transit. We recommend waiting a few days before escalating your claim, sometimes packages take a little longer than estimated - especially during the holiday season!