Shipping policy

Items will be shipped within five business days of receiving your order (most likely sooner). Tracking information will be sent to you via email. If your order is missing any items upon arrival, please contact us at support@sharaiswim.com so we can investigate further. This must be brought to our attention within 24 hours of receiving your package, otherwise, we will deem your order as successfully fulfilled. 

If you have a tracking number and see that your order is not moving in transit, or your tracking number says your order is delivered but you haven’t received your package, file a claim with USPS. All claims are the customer’s responsibility. Once the order has been shipped we have no control over your package. We do not issue refunds when orders are lost in transit. We recommend waiting a few days before escalating your claim, sometimes packages take a little longer than estimated - especially during the holiday season!

Please check our refund policy to see the options we have available for accepted returns.

If you have any questions or concerns about our policy feel free to email support@sharaiswim.com, or message us below!